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Customer Success – We offer you excellent customer service
Our Customer Success department stands for comprehensive and solution-oriented service. We are the central point of contact for all of your customers' concerns - whether by phone or email. Our goal: a satisfied smile on your customers' faces!
With our dedicated team and digital tools such as kVASy, Salesforce and our Enloc online portal EN.Gine, we are setting new standards in customer service. We don't just work on solutions - we create trust.
Why customer success at Enloc AG?
At Enloc AG, the customer is at the center of everything we do. As a smart company in the real estate and energy industry, we understand the individual challenges of our customers and offer solutions that are not only efficient, but also future-proof and sustainable. Every customer counts for us, which is why we value individual advice and take time for each individual customer.
Together into the Future
With the support of our Customer Success team, you are well equipped to drive the digital revolution in your company. Let's make the real estate and energy industries smarter together.
Contact us today and find out how we can support your success!
Our services
- First-class advice: We coordinate and answer customer inquiries of all kinds and forward specific concerns to the relevant departments.
- Accounting and energy supply: Whether invoice corrections, clarification of open items or the support of energy supply inquiries - we offer fast and precise support.
- Proactive support: Our 1st level support for the EN.Tab app and the creation of BI customer evaluations guarantee you full transparency and a smooth service process.
- Document management: We take care of sending your billing and contract documents and ensure seamless communication.
- Ensuring data quality: We maintain and clean up your customer and master data so that all processes remain efficient
